Title VI

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” 42 U.S.C. Section 2000d. Orlando International Airport, and its employees, airport operators, lessees, tenants, concessionaires, contractors and airlines will not deny public services, employment and program opportunities to any person at Orlando International Airport due to race, color, national origin, and disability or be otherwise subjected to discrimination pursuant to the Code of Federal Regulations, Department of Transportation, Part 21 -Title VI of the Civil Rights Act of 1964.

ADA

In compliance with federal and state laws and regulations, including the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the Florida Americans with Disabilities Accessibility Implementation Act, Orlando International Airport does not discriminate on the basis of disability in the administration of its aviation-related programs and activities. Orlando International Airport is committed to providing equal opportunities for all individuals with disabilities, including travelers, applicants, participants, employees, and other interested persons. Individuals who believe they have been subjected to discrimination on the basis of disability or have been denied access to services or accommodation required by law may submit a complaint below.

Airline/Wheelchair Complaints

Please be aware that all ADA-related accommodations- including wheelchair assistance, medical requests, and service animal arrangements- must be made directly with your airline. For a directory of airline phone numbers and website addresses click here for AIRLINE DIRECTORY. For disability-related issues specific to airline services, passengers are encouraged to contact the airline's Complaint Resolution Official (CRO).

A Complaint Resolution Official is the airline’s expert on disability-related issues and has the authority to resolve complaints on behalf of the airline, and every airline must have a one available in person or by telephone during operating hours. If you encounter a disability-related issue with an airline, you can request to speak with its CRO or an airline supervisor. For more information visit the U.S. Department of Transportation website.

TSA Complaint

If you have a complaint regarding the Transportation Security Administration (TSA) and your screening process at the checkpoints, you can file a complaint with TSA online at: https://www.tsa.gov/contact-center/form/complaints